Frequently asked questions
Is the service free?
Yes the service is completley free, including the cost of sending and returning memory sticks, to people registered as having impaired vision.
How are memory sticks delivered?
Memory sticks are sent to you in the post. They come in a protective plastic wallet with your address on a reversible card attached to the wallet. To return the memory stick each week, after you have finished listening, put the stick back in the wallet, reverse the label to show the TTN return address and pop it in the post. Postage is free of charge.
Is my data safe?
What do I do if I no longer want to receive TTN?
You can cancel your subscription to TTN at any time. Just get in touch with us using our contact information.
Can I still receive TTN if I move out of Northumberland?
Yes, visually impaired people from outside of the county, anywhere in the UK, can apply or continue to receive TTN. The only limitation is if you need to borrow a player we can't demonstrate how to use it as we would do for members in Northumberland.
Do I return the memory sticks?
Yes. It's important that you return the memory stick every week. This is necessary for us to limit the number of sticks we need and keep our costs down.
I no longer need the player issued to me by TTN - How do I return it?
Just call our contact number - 07400 096397 and we will make arrangements with you to return the player.